Troubleshooting FAQs

Yes, we can make this happen. If you've purchased a platform and want to increase the size, please contact the Customer service Team by emailing at customerservice@anjimtx.com or calling 314-238-8631 x10.

Please contact our Customer service Team by emailing at customerservice@anjimtx.com or calling 314-238-8631 x10 to handle this need.

The platform surface material is made up of recycled rubber and EPBM plastic specs which is highly durable. If a small tear occurs, performance shouldn't be affected. If you would like a replacement panel, please contact customerservice@anjimtx.com or by calling 314-238-8631 x10.

The latches were designed to fit tightly in the molded space joining two panels. If there is an issue with fit, we recommend gently shifting the panels to remove any potential spacing and aligning the holes symmetrically. To install the latches, lift the top cover and press down with your thumbs on the two tabs directly above the latch pegs.

The pucks are placed on the platform in a specific location to provide the best possible support when using on a carpeted surface. To insure fit, make sure the arrows on the puck match the arrow on the bottom side of the panel.

The pucks are molded to a high tolerance to insure fit and performance. If they appear "stuck" in the panel, use the bottle opener provided to remove or for even easier extraction pry out with a flat head screw driver.